Post CRM
 
 
Field service management

Traditionally, majority of the service providers have used basic tools like excel to manage their work. This may be an easier option to start with, however, it becomes increasingly difficult to record service requests and track responses as the business grows. At PostCRM, we have developed an ideal solution that provides a framework to manage service business of any scale. Working in our Service management module is as simple as that in excel, but amount of work that you can automate, data you can manage and the number of reports that can be generated is significantly more. These additional inputs help you address customer grievances in the most efficient way possible.

With tracking at each event after a service request is raised, you are certain to not miss your client’s service deadline. Customer IT assets can be managed and service history of each machine is auto updated as and when you work on the machine.You can also create and manage a knowledge base of frequently occurring problems which can be used to resolve common issues quickly.

Raise service requests for existing customers. New customers can be added from the same page and requests can then be raised. Post service request
Update field services From a single window, view pending calls and update when necessary. Assigncalls to field representatives, schedule visits, issue parts, if required, to resolve a problem and manage inward and outward movements of issued parts. All this from the same page that makes working simple and streamlined.

Schedule services

Schedule service

Pending services

List of pending services with current status

Service history

Service history