Post CRM
 
Repair shop management

A sister module of our powerful service management section, Repair management module at PostCRM is ideally suited for service providers that pick up the malfunctioned product from their client’s premises and deliver it back after rectifying the problem. The problem may be addressed your own technical team or for complex issues, the product may be outsourced either to your service associates or company service centers.

With our Repair management module, you can track repair status at each pointand take necessary steps to resolve the problem at the earliest and deliver the product back to your client. Managing inventory of incoming products is another problem which is addressed by our software solution. At PostCRM, you not only manage service cycle of the product but also mange inventories of incoming products, their problem, current status and expected time of repair.

A service issue can either be solved by your team or if the problem seems too complex, it can be forwarded to your 3rd party service providers. With tracking at each event of the service call, you are certain to not miss your client’s service deadline. Customer IT assets can be managed and service history of each machine is updated with time. This combined with the knowledgebase you can create of frequently occurring problems will further improve your service response.

Key features:

  • Post repair query
  • Arrange and manage pick ups
  • Manage incoming inventories
  • Manage repair work cycle (internal or outsourced)
  • Get updates for timely deliveries.
  • Repair history

How it works

  • Add a repair query
  • Arrange pickup
  • Add to repair
  • Repair it within your service area - or
  • Out source repair to service center
  • Out source repair to repair partners
  • On completion of repair - update customer
  • Deliver to customer